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Thanks for your support on EarFun. Please accept our sincere apology, if delay, or other issues happens to your shipment recently. 


Since the COVID-19 hasn't to be controlled effectively, the international logistic is taking steps beyond our expectation, The logistic efficiency is much slower than usual, especially in European. Meanwhile, there are Some European countries don't support distribute via Amazon logistic temporary. Don't worry, our team have contact with Amazon team for solutions, and will figure it out asap. 


Please be aware that your order may take more time to delivery than usual. Thanks for your support and patient.


1. General Shipping Information:

1) We will arrange the shipment every Wednesday. (For orders which we will ship from amazon EU/US/JP warehouse, the shipment will be arranged every day. )

2) We cannot ship items to P.O. Boxes, APO/FPO/DPO addresses.

3) Shipments subject to carrier performance restrictions. This includes but is not limited to; severe weather, natural disasters, and other conditions beyond our control. 

4) In addition to transit time, there may be processing time. 

2. What countries do you ship to?

Due to global logistic issues, we've closed shipments to the following countries: Netherlands/Belgium/Luxembourg/Czech Republic/Slovakia/Turkey/Australia/Thailand/Singapore/Philippines/Malaysia. You can also purchase EarFun products via authority shop offline in your country. Sorry for all the inconvenience.

Dispatches From Local Warehouse in EU/US Freight Shipping Time
Austria, Bulgaria, Cyprus, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Malta, Poland, Portugal, Slovenia, Spain, Sweden, United Kingdom, United States FREE 2 - 8 Business Days
Greece, Romania FREE 20 - 25 Business Days
Dispatches From Local Warehouse in Asia Freight Shipping Time
Hong Kong, Macau FREE
[EXCEPT Speakers]
3 Business Days
South Korea, Taiwan 5 Business Days
New Zealand 7 - 20 Business Days
Vietnam 10 - 20Business Days
Norway 10 - 12 Business Days
United Arab Emirates 13 - 16 Business Days
Switzerland, Ukraine 20 - 30 Business Days
Croatia, Israel, Mexico 20 - 40 Business Days
Saudi Arabia 8 - 10 USD 15 - 16 Business Days
South Africa 14 - 16 Business Days
Brazil 25 - 30 Business Days
Canada 20 - 30 Business Days
Chile 15 - 20 Business Days


  • For Brazil, pls kindly leave your TAX ID when filling in the shipping information. 

3. Free Shipping Restrictions: 

The free shipping offer is limited to standard ground shipping and is valid only in the countries covered by Amazon US/EU/JP's logistics. Shipments are subject to the carrier on-time performance and availability. Subject to change without notice.

4. How Can I Track My Order?

If you have a account you can view your order's status under the "My Orders" tab of your account page. If you do not have an account you track your order here. You will need your order number and contact email on hand.