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Introduction: All Aurasound products are covered by a 1-year warranty, starting from the date of your purchase. No extension of warranty is needed.
What Does the Warranty Cover? All quality-related defects on items sold directly by Aurasound .
14-Day Money-Back Guarantee for Any Reason Undamaged products may be returned for a full refund for any reason within 14 days of the date of purchase. Once the returned item arrives back in Aurasound’s warehouse for inspection, the refund process will begin. Tips for Refund: Returns must include all accessories. Items must include original packaging. For non-quality related warranty claims, buyer is responsible for shipping costs, and Aurasound refunds the cost of the product itself. Returns may be rejected if items do not meet the above requirements.
How You Open A Warranty Claim? 1. Contact with us at aurasound.com or E-mail us at firstname.lastname@example.org 2. Provide Sufficient proof of purchase(Order ID or Sales invoice). 3. Describe the defect(s) of the product your purchased. Note: * If the defective item is damaged, visible proof (if any) must be provided along with the item’s serial number (if any). * You may need to return the item for quality inspection.
NOT COVERED UNDER WARRANTY * Products without sufficient proof of purchase * Lost or stolen products * Items that have expired their warranty period * Non quality-related issues * Repairs through 3rd parties * Damage from outside sources * Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, operating devices improperly) * Purchases from unauthorized re-seller
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